Terms and Conditions
With us your personal information is completely secure. We do not give any of your personal details to any third party for any reason except for PayPal who process Credit/Debit Card payments for us.
We do not hold credit card details; the final stage of the payment process takes you to the PayPal site to make a secure order using credit / debit card payment or PayPal account. PayPal specific answers can be found at https://www.paypal.com/help
Order Cancellation Policy
All orders placed online are automatically processed on our secure merchant processor and sent for shipment within 14 days.
Lesson observation DVDs can be returned within 30 days of purchase provided that the box has not been opened. Network versions cannot be returned if the seal has been broken.
If you experience any problems with a classroom observation DVD we will replace it free of charge provided there is no visible damage to the product.
Don't want to pay with your credit card?
When you reach the checkout page, you have the option of requesting an invoice in the payment section.